Privacy Policy

06/08/2024

1. Introduction

Medical Carelines ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with global data protection laws, including GDPR, CCPA, PIPEDA, and other applicable regulations.

2. Information Collection

We collect personal information that you provide to us, which may include:

• Personal Identification Information: Name, contact details (email, phone number, address).
• Medical Information: Medical history, health records, treatment information.
• Payment Information: Credit card details, billing address.
• Other Information: Any other data you provide to us directly or through our website.

3. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal information.
• Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: To comply with legal obligations to which we are subject.
• Legitimate Interests: For our legitimate business interests, such as improving our services and protecting our legal rights.

4. Use of Information

We use your personal information to:

• Provide our medical services and support.
• Process payments and manage billing.
• Communicate with you regarding appointments, treatment plans, and other relevant information.
• Improve our services and enhance your experience.
• Conduct marketing activities with your explicit consent.

5. Disclosure of Information

We may share your personal information with:

• Healthcare Partners and Service Providers: To facilitate your medical treatment and services.
• Legal and Regulatory Authorities: If required to comply with legal obligations or protect our rights.
• International Transfers: If your data is transferred outside the EEA, UK, or other regions, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legal mechanisms.
• We will not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Request that we limit the processing of your personal information in certain circumstances.
• Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at info@medicalcarelines.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze our website traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us at info@medicalcarelines.com.

11. Data Breach Notification

In the event of a data breach, we will promptly notify affected individuals and relevant authorities as required by applicable law.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Please review this page periodically to stay informed.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: Email: info@medicalcarelines.com